Thursday, May 27, 2010

MKT610 current paper (May 2010


Today Paper (27-05-2010)

total 32 question thy
28mcq's and 4 subjective
1: difference b/w product and service
2: differentiate customer loyalty and retention
3: how brand familiarity is created and what are the qualities of good brand name?
4: how do database and customer privacy considerations play role in building strong customer relationship?

MGT501 current paper (May 2010


Today Paper (27-05-2010)

MIDTERM EXAMINATION 

Spring 2010

MGT501- Human Resource Management (Session - 2) 

Ref No: 1455815 

Time: 60 min 

Marks: 47
Center: OPKST
ExamDate: 5/27/2010 12:00:00 AM

Question No: 1 ( Marks: 1 ) - Please choose one

HRIS helps managers to perform which of the following functions more effectively & systematically?

► Controlling functions

► Planning functions

► Human resource functions

► Management functions



Question No: 2 ( Marks: 1 ) - Please choose one

Technically HRIS is a/an:

► System software

► System hardware

► Database system

► Operating system



Question No: 3 ( Marks: 1 ) - Please choose one

HRIS is used to facilitate the decisions related to:

► Overall organization

► Employment planning

► Sales forecasting

► Resource allocation



Question No: 4 ( Marks: 1 ) - Please choose one

The major concern of the organizations during 1990s was:

► Productivity 

► Efficiency 

► Quality 

► All of the given options



Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following is NOT a method of an external recruitment?

► Job advertisements 

► Job postings 

► Internship programs 

► Job fairs 



Question No: 6 ( Marks: 1 ) - Please choose one

Controlling involves all EXCEPT:

► Goal attainment 

► Corrective measures 

► Standards achievement 

► Employees motivation 



Question No: 7 ( Marks: 1 ) - Please choose one

Controlling is mandatory to: 

► Small & medium enterprises 

► Private organizations 

► All of the given options 

► Large organizations 



Question No: 8 ( Marks: 1 ) - Please choose one

Effectiveness is the degree to which organizations' products/services respond to: 

► All of the given options 


► Customer satisfaction 

► Environmental needs 

► Quality standard 



Question No: 9 ( Marks: 1 ) - Please choose one

Unofficial part of an organization formed on the basis of common interests is known as:

► Formal organization 

► Informal organization 

► Bureaucratic organization 

► Virtual organization 



Question No: 10 ( Marks: 1 ) - Please choose one

According to Hawthorne Studies, which of the following work ***** influenced productivity & employees' behavior?

► Formal 

► Informal 

► Reserved 

► Ceremonial 



Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is categorized as the authority to give orders to subordinates?

► Functional

► Staff

► Operational

► Line



Question No: 12 ( Marks: 1 ) - Please choose one

Which one of the following is NOT the benefit of making teams? 

► Every member is mutually accountable within a team 

► Teams enable organizations to better utilize employees' talents 

► Teams create trust and a collaborative culture 

► Teams always perform better than individuals in all situations 



Question No: 13 ( Marks: 1 ) - Please choose one

The process of pursuing an inclusive culture where newcomers feel welcomed by existing employees and everyone sees the value of his or her job, is termed as:

► Management of uniformity 

► Variety management

► Managing stereotypes

► Diversity management



Question No: 14 ( Marks: 1 ) - Please choose one

How often HR planning process is implemented within an organization?

► Continuously

► Annually

► Bi-annually

► Quarterly



Question No: 15 ( Marks: 1 ) - Please choose one

As an HR manager you are going to conduct job analysis, which one of the following factor you should consider for its effectiveness?

► Ensure top management support

► Use a single source of information

► Conduct analysis for multiple jobs at once

► Review existing job documents



Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following skills are required most by the Top-level managers?

► Technical skills

► Interpersonal skills

► Conceptual skills

► All of the given options



Question No: 17 ( Marks: 1 ) - Please choose one

Individual's behavior comprises of: 

► Heritage

► Perception

► Emotions

► All of the given options



Question No: 18 ( Marks: 1 ) - Please choose one

Organizations started giving more focus on the quality of work life (QWL) during:

► 1960-70 

► 1970-80

► 1980-90 

► 1990-2000



Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others?

► Power

► Influence

► Authority

► Command



Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following information is NOT collected through observation method while conducting job analysis?

► Who is monitoring the task?

► What task has done?

► How task has done?

► How long a task has taken to complete?



Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process?

► Curriculum vitae

► Educational record

► Career goal

► Interview questioning



Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following test can best evaluate the routine production activities of job that require coordination & physical strength? 

► Cognitive aptitude test

► Job knowledge test

► Vocational interest test

► Psychomotor abilities test 



Question No: 23 ( Marks: 1 ) - Please choose one

In order to appoint a lecturer for management, the senior faculty asked Mr. Ali to deliver a sample lecture to one of the MBA batch. The evaluation form is provided to students to grade Mr. Ali as a competent teacher in terms of his communication & convincing abilities. What type of test is said to be conducted for the evaluation of Mr. Ali? 

► Reliable test

► Content-valid test

► Face-valid test

► Construct-valid test



Question No: 24 ( Marks: 1 ) - Please choose one

During which stage of socialization, employees successfully internalize the organizational norms & beliefs? 

► Pre-arrival stage

► Encounter stage

► Metamorphosis stage

► Post-retirement stage



Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is considered as the last stage in the HRM/personnel development? 

► Bureaucratic management 

► Records and administration

► Regulative accountability

► Competitive advantage



Question No: 26 ( Marks: 1 ) - Please choose one

Decentralization offers several benefits to the organizations. Which one of the following is/are considered benefit(s) of decentralization? 

► Increased work schedule flexibility

► Increased pool of skilled workers 

► Increased employees participation 

► All of the given options



Question No: 27 ( Marks: 1 ) - Please choose one

A human resource manager in a medium-sized manufacturing firm is responsible to comply with the implementation of working conditions and health and safety of the workers at the workplace according to the Factories Act 1934. Which of the following external factors prompted this action? 



► Labor union

► Management thought 

► Work force diversity

► Government legislation



Question No: 28 ( Marks: 1 ) - Please choose one

Ahmed, HR manager of Tri-Star Technologies is involved in human resource planning process. What sort of information can be obtained through supply and demand forecasts? 

► Overstaffing in sales department 

► Shortage of machine operators in production department

► Estimates of changes in the external supply

► All of the given options 



Question No: 29 ( Marks: 1 ) - Please choose one

The corporate strategy of National Investment Bank was acquisition. What would be the associated human resource strategies in order to achieve this corporate strategy? 

► Aggressive recruiting and hiring, rapidly rising wages, job creation, expanding training and development

► Layoffs, wage reduction, productivity increases, job redesign, renegotiating labor arrangement

► Specialized job creation, hiring of specialists, specialized training and development

► Selective layoffs, transfers/placement, job combinations, orientation and training, managing cultural transition



Question No: 30 ( Marks: 1 ) - Please choose one

The human resource manager of a large textile organization based in Faisalabad is unable to hire best people for her company because of a new restriction that no longer pays traveling cost to participate in job fairs of other cities. Therefore he is limited to college job fairs within the city. What one of the following recruiting constraints is most affecting her organization? 

► Organizational image

► Internal organizational politics

► Government's influence

► Costs 



Question No: 31 ( Marks: 1 ) - Please choose one

All of the following are advantages of internal recruiting except 

► It is less costly than going outside to recruit

► Those chosen internally already know the organization

► It improves the probability of good selection

► It generate infighting among the rival candidates for promotion



Question No: 32 ( Marks: 1 ) - Please choose one

For the post of CCR in a call center, candidate has passed the usual selection criteria- the employment test, interview and background checks. What should be the next step? 





► To verify educational documents

► To pass screening interview

► To complete application blank

► To give him appointment letter



Question No: 33 ( Marks: 1 ) - Please choose one

How does mentoring differ from the orientation? 




► Mentoring is done when an employee is being prepared for jobs of greater responsibility. Orientation is done when an employee first joins an organization

► Mentoring is done by the supervisor. Orientation is conducted by the peers 

► Mentoring is done to familiarize employees with procedures. Orientation is guiding employee in task completion

► There is no difference in mentoring and orientation



Question No: 34 ( Marks: 1 ) - Please choose one

Why are training programs evaluated in the industry? 

► Evaluation is required for junior cadre employees training programs

► Employees have the right to comment on the training they receive

► Evaluation is a necessary component of establishing training effectiveness

► Organizations are legally bound to evaluate training programs



Question No: 35 ( Marks: 3 ) 

What measures should be taken at the pre-arrival stage of socialization?



Question No: 36 ( Marks: 5 ) 

Who are contingent workers? Discuss the significance of such workers for an organization. 



Question No: 37 ( Marks: 5 ) 

Being a human resource manager of a medium sized manufacturing organization how you will make sure that the recruitment program of your organization is non discriminatory?
 

Eco403 current paper (May 2010

total 32

descriptive...
unemployment insurance and its benefit
shoeleather n y we use 
wat z inflation n relatioon btw nominal interest rate n inflation.
production labour fformulaa given n cnvrt it in to per worker.show awl steps.




Shared with us Fiza Siddiqui

HRM624 current paper (May 2010

Today Paper (27-05-2010)

Total 32 Questions
28 Mcqs and 4 descriptive
2 questions of 3 marks
Q 1: reasons of loosing trust
Q 2: basic needs of human regarding conflict onion.

2 questions of 5 marks
Q:1 Mr ali keeping a record of mr bilal's activities and report against him to the supervisor, supervisor knows their prior conflicts, now Mr ali is a hurdle in resoling the conflict, describe the kind of hurdle also in ur opinion how would you suggest the supervisor to reslove the issue.

IQ:2 In an organization, two people having conflict on work and have entirely differnd way of work, opposite suggestions ..................almost every thing opposite....hehheheh
in your opinion, is this situation in favour or not in favour,justify.


sawal almost yehi thy just abb mery lafzoon main hain...........:P

Wednesday, May 26, 2010

MGT603 current paper (27 May 2010





Question No: 1    ( Marks: 1 )    - Please choose one
 Long-term objectives includes all of the following EXCEPT:
       ► Measurable
       ► Reasonable
       ► Varying
       ► Consistent
   
Question No: 2    ( Marks: 1 )    - Please choose one
 Which of the following is NOT included in the strategic management model?
       ► Measure and evaluate performance
       ► Establish long-term objectives
       ► Develop mission and vision statements
       ► Perform internal research to identify customers
   
Question No: 3    ( Marks: 1 )    - Please choose one
 Which component of a mission statement addresses the basic beliefs, values, aspirations, and ethical priorities of the firm?
       ► Technology
       ► Philosophy
       ► Customers
       ► Self-concept
   
Question No: 4    ( Marks: 1 )    - Please choose one
 “Identifying and evaluating social, political, economic, technological and competitive trends and events”; which of the followings best describes this statement?
       ► Developing an effective mission statement
       ► Conducting an internal audit
       ► Performing an external audit
       ► Formulating strategy
   
Question No: 5    ( Marks: 1 )    - Please choose one
 The purpose of an external audit is to prepare a list of which of the following?
       ► Opportunities and weaknesses
       ► Threats and strengths
       ► Opportunities and threats
       ► Strengths and weaknesses
   
Question No: 6    ( Marks: 1 )    - Please choose one
 Rehman industries, a leading firm of the industry is analyzing the technological forces for the firm which may provide it opportunities and threats for which stage/s of strategic management process?
       ► Strategy formulation
       ► Strategy implementation
       ► Strategy evaluation
       ► All of the given options
   
Question No: 7    ( Marks: 1 )    - Please choose one
 Use of the Internet and Internet technologies can be integrated into the sales of on-line as well as off-line business and marketing portion of the value chain through which of the following?
       ► Through software that permits customers to specify build-to-order options
       ► Through online product catalogs containing rich product information and specifications
       ► Via online price quotes and online announcements of special sales and promotions
       ► All of the given options
   
Question No: 8    ( Marks: 1 )    - Please choose one
 Which of the following best describes this statement; “A systematic and ethical process for gathering and analyzing information about the competition’s activities and general business trends to further a business’ own goals”?
       ► External assessment
       ► Industry analysis
       ► Competitive intelligence program
       ► Business ethics
   
Question No: 9    ( Marks: 1 )    - Please choose one
 Which one of the following is NOT is a basic mission of a competitive intelligence program?
       ► To provide a general understanding of an industry
       ► To provide a general understanding of a company’s competitors
       ► To identify industry executives who could be hired by the firm
       ► To identify potential moves a competitor might make that would endanger a firm
   
Question No: 10    ( Marks: 1 )    - Please choose one
 Which of the following statements is correct in relation to the Five Forces framework?
       ► The framework is a means of identifying the forces which affect the level of competition in an industry
       ► The framework identifies the major stakeholders of an organization
       ► The framework assists in developing a broad perspective on the environment within which an organization operates
       ► It is not appropriate in public sector management and for small organizations
   
Question No: 11    ( Marks: 1 )    - Please choose one
 While preparing an External Factor Evaluation Matrix, a total score of 0.8 indicates that:
       ► Firm is taking advantages of strengths and avoiding threats
       ► Firm is taking no advantage of opportunities and is avoiding threats
       ► Firm is not taking advantages of opportunities and is not avoiding threats
       ► Firm is taking advantage of opportunities and is avoiding the threats
   
Question No: 12    ( Marks: 1 )    - Please choose one
 Internal analysis involves gathering and analyzing information about all areas of a firm EXPECT:
       ► Research and development
       ► Management information system
       ► Marketing
       ► Competitors
   
Question No: 13    ( Marks: 1 )    - Please choose one
 All of the following are included in the five functions of the management processEXCEPT:
       ► Planning
       ► Organizing
       ► Leading
       ► Delegating
   
Question No: 14    ( Marks: 1 )    - Please choose one
 One of the top level manager of a large manufacturing plant uses to spend her day trying to ensure that the material wastage is not more than 10%. She spends her day in performing which of the following management functions?
       ► Planning
       ► Organizing
       ► Leading
       ► Controlling
   
Question No: 15    ( Marks: 1 )    - Please choose one
 Waseem & Sons primarily want to gain control over the prices charged to consumers. What strategy will most likely be followed by Waseem & Sons?
       ► Market penetration
       ► Product development
       ► Forward integration
       ► Concentric Diversification
   
Question No: 16    ( Marks: 1 )    - Please choose one
 The IFE matrix summarizes and evaluates which factors in the functional areas of a business?
       ► Opportunities and threats
       ► Strengths and weaknesses
       ► Strengths and threats
       ► Opportunities and weaknesses
   
Question No: 17    ( Marks: 1 )    - Please choose one
 What is meant by Focused Differentiation?
       ► Concentrating on a particular feature of a product or service to achieve differentiation
       ► Concentrating on differentiation as the primary means of achieving competitive advantage
       ► Providing a high perceived value product to a selected market segment which justifies a substantial price premium
       ► Simultaneously seeking to achieve differentiation and a price lower than that of competitors
   
Question No: 18    ( Marks: 1 )    - Please choose one
 Khawar Garments, a domestic firm begins to export to India, it is an example of which of the following?   
       ► Horizontal integration
       ► Market development
       ► Forward integration
       ► Concentric diversification
   
Question No: 19    ( Marks: 1 )    - Please choose one
 Under which of the following conditions, Concentric Diversification would be particularly an effective strategy to pursue?
       ► When an organization has grown so large so quickly that major internal reorganization is needed
       ► When sales of current products would increase intensively by adding the new related products
       ► When revenues from current products/services would increase significantly by adding the new unrelated products
       ► When current products are in maturity stage of the product life cycle
   
Question No: 20    ( Marks: 1 )    - Please choose one
 The company acquires or develops new products that could appeal to its current customer groups even though those new products may be technologically unrelated to the existing product lines. Which of the following best describes the statement?
       ► Retrenchment
       ► Horizontal diversification
       ► Market development
       ► Horizontal integration
   
Question No: 21    ( Marks: 1 )    - Please choose one
 Abdullah Group of Industries is involved in the sale of its marginal business. It is most likely to say that Abdullah Group is implementing _____________________ strategy.
       ► Join venture
       ► Acquisition
       ► Liquidation
       ► Retrenchment
   
Question No: 22    ( Marks: 1 )    - Please choose one
 Mergers and acquisitions are created for all of the following reasons EXCEPT:
       ► For gaining new technology
       ► For reduction of tax obligations
       ► For gaining economies of scale
       ► For increase in number of employees
   
Question No: 23    ( Marks: 1 )    - Please choose one
 In which of the given phases of strategic management, strategies are put into action?
       ► Strategy formulation
       ► Strategy implementation
       ► Strategy evaluation
       ► All of the given options
   
Question No: 24    ( Marks: 1 )    - Please choose one
 ______________ is the principle of conduct that guides decision-making.
       ► Human rights
       ► Business ethics
       ► The constitution
       ► Social responsibility
   
Question No: 25    ( Marks: 1 )    - Please choose one
 Which of the following should be created first and foremost by a strategist?
       ► Strategy
       ► Objectives
       ► Vision
       ► Mission
   
Question No: 26    ( Marks: 1 )    - Please choose one
 Which of the following is FALSE about vision and mission statements?
       ► Vision statement gives the overall purpose of an organization while a mission statement describes a picture of the preferred future
       ► A vision statement describes how the future will look if the organization achieves its mission and a mission statement explains what the organization does
       ► Mission statement answers the questions what is our business and the vision statement answers the question what do we want to become
       ► Mission statement explains the current position and activities of a firm whereas vision statement explains the future objective
   
Question No: 27    ( Marks: 1 )    - Please choose one
 Which of the following is NOT a key question that can reveal internal strengths and weaknesses of the marketing department?
       ► Does the firm have effective sales?
       ► Are markets segmented effectively?
       ► Are the firm’s products and services priced appropriately?
       ► Does the firm have good liquidity?
   
Question No: 28    ( Marks: 1 )    - Please choose one
 “A desired future state that the organization attempts to realize”. Identify the term relevant to the given statement.
       ► Goal
       ► Strategy
       ► Policy
       ► Procedure
   
Question No: 29    ( Marks: 3 )
 What activities are performed in strategy evaluation stage under controlling function of management?
   
Controlling function of management includes all those activities undertaken to ensure that actual operations conform to planned operations. Controlling function of management is particularly important for effective strategy evaluation. Controlling function of management has the following activities in strategy evaluation.

1.  Establishing performance standards 
2.  Measuring individual and organizational performance 
3.  Taking corrective actions
4.  Comparing actual performance to planned performance standards 

Question No: 30    ( Marks: 3 )
 In your opinion, what can be the circumstances when a Low Cost Producer in an industry brings effectiveness?

The circumstances will be for high cost producers because, when low cost producer come into market. Its costumers will be increased. Also low-cost producer would generally have a higher profit margin.
   
Question No: 31    ( Marks: 5 )
 What are the major stakeholders that affect pricing decisions?

Following are the five major stakeholders which affect pricing decisions.

1. Governments
2. Suppliers
3. Distributors
4. Consumers
5. Competitors
   
Question No: 32    ( Marks: 5 )
 Mergers or acquisitions are the methods by which two companies combine to form a larger company. What can be the reasons for acheiving mergers or acquisitions?


The 1st reason for acquisition and merger to combine is that they believe that synergy exist and by joining both of us can achieve something more than we can get individually.
Acquisition and merger join to spread its risks and exploit new markets.
Acquisition is essential for growth.
Companies seek an acquisition because they believe that a good investment is capable of generating a high return for the parent company's shareholders.